Natalie is GDPR Compliant. Please see below if you would like to read our full Privacy Policy.

 

GDPR Compliant Privacy Policy 2018

Introduction
Natalie Ravenscroft MUA takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR), which promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process and by using Natalie Ravenscroft MUA you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact Natalie Ravenscroft via email at nravenscroft@hotmail.co.uk or by post at 12 Stony Yard, Baschurch, Shrewsbury, Shropshire, SY4 2BH. This privacy policy explains how we use any personal information we collect about you and why we collect it.

The Data We Collect
As a data controller we collect a variety of data in order to deliver our services and we will manage your personal data transparently, fairly and securely.
We may ask you to provide us with the following data –
First and last names, contact numbers, email and postal addresses, and date of birth. We may also need information regarding your health, for example, do you have any known allergies/ are there any contra-indications that will prevent your treatment from going ahead?
We use the above data to deliver our service to you, in a safe and legally correct way.

By Law-
We collect this data on the following lawful basis to arrange or fulfil a Contract. 
We need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. Our lawful basis for processing this personal information is 'contract', this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment with Natalie Ravenscroft MUA or any of our team members. You must fulfil your side of the contract in order for us to fulfil ours.
When you visit our website we may also collect Cookies. These are small pieces of data that websites send to a user’s computer and are stored on the user’s web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example. This helps us monitor website traffic.

Which third parties do we share Personal Data with?
We do not share your personal data with any other parties. The only time we may share your details would be with wedding suppliers/venues in relation to your wedding, or your name on social media in relation to your wedding images or announcement of work. Should you not wish for this to occur, please withdraw your consent by emailing us at nravenscroft@hotmail.co.uk or calling/contacting us on 0798095136.
There are also certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.

Why do we share your Personal Data with the above?
We share your data in order to deliver our service to you / for marketing purposes.
The following companies may use your data if you select payment using Paypal or email us via zenfolio (our website).
We may transfer personal data to a country outside of the European Economic Area (EEA) if necessary e.g. if a third party we utilise could have servers located outside of the EEA. If this is the case, we will either obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU’s guidelines. You can see above where we send data outside of the EEA and on what basis we do so. 

How do we keep your personal data secure?
We keep your data secure and only accessible by trained members of our team. Natalie Ravenscroft MUA is the main handler of your data.
Personal data is stored mainly in paper form and stored in secure folders, with the only access being available to Natalie Ravenscroft . Emails & social media messages are also kept for as long as necessary, from your initial enquiry but these will be password protected.
Email – Hotmail 
Social media sites – Facebook, Instagram, Linkedin, Twitter, Pinterest, 
Website- Zenfolio 

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we will also inform you.

 

 


Changes to our privacy policy and control
We may change this privacy policy from time to time. When we do, we will let you know by changing the date on this policy, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

You have the following rights –
–  the right to be informed about the collection and use of your personal data
–  the right of access to your personal data and any supplementary information
–  the right to have any errors in your personal data rectified
–  the right to have your personal data erased
–  the right to block or suppress the processing of your personal data
–  the right to move, copy or transfer your personal data from one IT environment to another
–  the right to object to processing of your personal data in certain circumstances, and
–  rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).
We also give you the option to manage your data via email or post.

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us, and whether it is ongoing. We may keep some of your personal data for up to 7 years and images may be used for marketing purposes with your permission, for up to 7 years.

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?
Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email to nravenscroft@hotmail.co.uk or post to 12 Stony Yard, Baschurch, Shrewsbury, Shropshire, SY4 2BH. If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details, if you are unhappy with our response you should then contact the ICO (independant commisoner's office) by contacting them or using the following webpage https://ico.org.uk/concerns/.